cu777 Privacy Policy

1 What Information We Collect

cu777 collects the following types of information in order to provide its services. This information is used only for legitimate purposes and is not unnecessarily disclosed to third parties.

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Username and password chosen by the user

1.2 Financial and Payment Information

To facilitate deposits and withdrawals, we store payment method details, including bKash, Nagad, Rocket, or Upay account numbers and bank account information. We never store full card numbers or PINs.

1.3 Technical and Usage Information

When you use the cu777 website, we automatically collect the following information:

• IP address and device type
• Browser type and version
• Page visit history and session duration
• Information obtained from cookies and similar technologies
• Gaming history and betting activity

2 Purpose of Data Collection

cu777 uses your information only for specific and legitimate purposes. We do not collect or use any of your information unnecessarily.

2.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Maintaining gaming history and account statements
• Resolving technical issues and providing support

2.2 Identity and Age Verification

cu777 is for users aged 21 and above only. We conduct identity verification to meet legal obligations and to prevent participation by minors.

2.3 Security and Fraud Prevention

We analyse your information to detect suspicious activity, prevent money laundering, and ensure the security of your account.

2.4 Communication and Support

We use your contact information to send you important account notifications, transaction confirmations, responses to support queries, and relevant promotional information (if you have given consent).

3 Data Disclosure and Third Parties

cu777 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

3.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners have their own privacy policies.

3.2 Technology and Service Providers

Technology providers that assist in operating our services (such as cloud servers and cybersecurity firms) may have access to limited information within the scope of their own responsibilities. All such providers are contractually bound to keep information confidential.

3.3 Legal Obligations

We may be required to disclose necessary information as part of a court order, a lawful demand from an investigative authority, or a legal process. We will try to notify you as far in advance as possible before any such disclosure.

3.4 Business Transfers

If there is any change in the ownership or management of cu777, your information may be transferred to the new owner. In such a case, we will provide you with advance notice.

4 Data Protection and Security

cu777 applies the highest industry-standard security measures to protect your information. Our security framework is structured across the following layers:

4.1 Technical Safeguards

• All data transfers are secured through 256-bit SSL encryption
• All sensitive information stored on servers is kept in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Unauthorised access detection systems are active at all times
• Firewall and DDoS protection measures are in place

4.2 Organisational Safeguards

cu777 staff are granted access only to the information necessary to carry out their responsibilities. All staff are bound by confidentiality agreements and regularly participate in data protection training.

4.3 Password Protection

We never store your password in plain text — it is always kept as a cryptographic hash. You are advised to use a strong password and not share it with anyone to keep your account secure.

5 Cookie Policy

Cookies and similar technologies are used on the cu777 website. Cookies are small data files stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: These are necessary to maintain login sessions and ensure security
• Functional cookies: These help remember your preferred language and settings
• Analytical cookies: These monitor user behaviour to improve website performance

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may affect some functionality of the website.

6 Data Retention Period

cu777 stores your information only for as long as necessary. The specific retention periods are as follows:

• Active account data: for as long as the account remains active
• Financial transaction records: a minimum of 5 years from the date of the last transaction (as required by law)
• Identity verification documents: a minimum of 3 years after account closure
• Communication logs and support tickets: 2 years
• Website usage logs: 1 year

After the specified period, data is securely deleted or anonymised.

7 Your Rights

As a user of the cu777 platform, you enjoy the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. We will provide the information within 30 days of receiving your request.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected. Our support team will assist you with this.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, we are obligated to retain some information for a specific period due to legal requirements.

7.4 Right to Withdraw from Marketing Communications

You may stop receiving promotional emails or notifications at any time. This can be done through account settings or via support. However, mandatory transaction-related notifications cannot be turned off.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at the email below or use our 24/7 live chat:

8 Protection of Minors

cu777 strictly follows a 21+ policy. We do not knowingly collect or process information from anyone under the age of 21. Age verification is mandatory at the time of account registration. If we determine that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

9 International Data Transfers

cu777's server infrastructure may span multiple countries. Even if your information is processed outside Bangladesh, the protection standards described in this privacy policy will always apply. We ensure that adequate safeguards are maintained at every step of any data transfer.

10 Changes to This Policy

cu777 may update this privacy policy from time to time. If changes are made, we will:

• Display the update date at the top of this page
• Send a notification to your registered email for significant changes
• Provide reasonable notice before changes take effect

Continuing to use the website after changes have been made will be considered your acceptance of the new policy. If you object to any changes, you have the option to close your account.

11 Connection to Responsible Gaming

Alongside protecting your privacy, cu777 is committed to responsible gaming. We monitor your gaming patterns and provide assistance when needed — however, this is always done for your protection and is never shared with third parties. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the methods below. Our support team is ready to assist you in Bengali 24/7:

We aim to provide an initial response within 7 business days of receiving a complaint and a final resolution within 30 days.